Defect upon receipt

If the merchandise proves to be faulty immediately upon receipt, we kindly ask you to contact our customer service department as soon as possible. If we are able to reproduce the defect, we will offer you an appropriate solution.

If the parcel and/or product(s) arrived damaged by the shipping carrier, please contact us within 48 hours of receipt.

Defect after receipt

CardholderShop.co.uk conforms to the warranty conditions of each supplier. On the product page or the website of the supplier you can find the warranty period and conditions of each product.

Please contact our customer service department with a picture of the damaged item or part. If the warranty claim is granted, we will ask you to send the product back to us, after which it will be repaired or replaced.

Return costs

If the defect appears within 90 days of purchase, we will pay the return costs and the costs to send you the repaired product or replacement. If the defect occurs more than 90 days after purchase, you will have to return the product to us at your own expense.